Summit Financial achieves 95% faster response times with AI

Summit Financial Advisors is a wealth management firm serving high-net-worth individuals and families. With $15B in assets under management and a team of 200 advisors, they pride themselves on delivering personalized financial guidance and exceptional client service.

Summit's advisors were spending 60% of their time on routine client inquiries instead of strategic planning and relationship building. As their client base grew, response times lengthened, and advisor burnout increased. They needed to scale their service model without losing the personal touch their clients valued.

High-touch service couldn't scale

Summit's clients expected immediate responses to their questions, whether about account balances, tax documents, or market updates. But with each advisor managing 100+ client relationships, response times had stretched to 24+ hours for non-urgent inquiries. Hiring more advisors wasn't the answer—qualified financial advisors are expensive and hard to find. The firm needed a way to handle routine inquiries instantly while preserving advisor time for high-value interactions.

AI that knows your clients

isLucid's AI agents were integrated with Summit's portfolio management and CRM systems, enabling them to provide personalized responses to client inquiries. Clients can get instant answers about their portfolios, upcoming meetings, tax documents, and more. The AI recognizes when a question requires advisor judgment and seamlessly schedules callbacks at convenient times. Advisors receive full context before each client interaction.

• Portfolio and account information access
• Tax document delivery and explanations
• Meeting scheduling with advisors
• Market update summaries
• Secure document sharing

More time for what matters

Summit's advisors now spend 40% more time on strategic planning and client relationship building. Client satisfaction scores have increased to 94%, and the firm has grown AUM by 25% without adding advisor headcount. The 24/7 availability has been particularly valuable for clients in different time zones and those who prefer to handle routine matters outside business hours.