Real-Time Sentiment Analysis
Track customer sentiment throughout each call. Detect frustration, satisfaction, and buying signals as they happen.
Conversation Insights — Turn Every Call into Intelligence
Real-time analytics across all voice interactions. Surface trends, risks, and opportunities automatically.
Turn every call into a data source. Conversation Insights analyzes recordings in real time to surface sentiment trends, compliance risks, agent performance gaps, and customer intent patterns.
Capabilities
Automatic Transcription
Full call transcripts in 100+ languages with speaker diarization, keyword highlighting, and searchable archives.
Intent Detection
Automatically classify call reasons and customer intents. Route insights to the right teams for follow-up.
Compliance Monitoring
Detect compliance violations in real time. Auto-flag calls that miss required disclosures or violate regulatory scripts.
Performance Dashboards
Compare AI and human agent performance side by side. Track resolution rates, handle times, and customer satisfaction.
Automated Alerts
Set up alerts for anomalies — sentiment drops, compliance issues, or unusual call patterns trigger instant notifications.