Real-Time Dashboards
Live dashboards showing call volume, resolution rates, sentiment scores, and custom KPIs — updated in real-time.
AI Voice Analytics — 100% Call Analysis, Real-Time Insights
Every call transcribed, analyzed, and scored automatically. Real-time dashboards, sentiment analysis, trend detection, and custom reports. See everything, miss nothing.
100% Of calls analyzed
How It Works
Step 1: Every call captured
100% of calls automatically transcribed and analyzed — not just random samples.
Step 2: AI analyzes in real-time
Sentiment, intent, topics, and outcomes extracted as the conversation happens.
Step 3: Dashboards update live
Real-time dashboards show call volume, resolution rates, sentiment trends, and KPIs.
Step 4: Reports delivered
Scheduled daily, weekly, or monthly reports. Custom alerts for anomalies and trends.
Benefits
Sentiment & Satisfaction Scoring
Every utterance scored for sentiment. Track customer satisfaction trends across calls, agents, and topics.
Trend Detection & Alerts
AI detects emerging issues, trending topics, and anomalies — alerts you before they become problems.
Custom Report Builder
Build custom reports with drag-and-drop. Schedule automatic delivery to stakeholders.
Technical Specifications
- Real-time transcription (streaming)
- Sentiment analysis per utterance
- Topic clustering and trend detection
- Custom KPI dashboards (drag-and-drop builder)
- Scheduled reports (daily/weekly/monthly)
- API access for BI tools (Tableau, Power BI, Looker)
- Call recording with searchable transcripts
- Data export (CSV, JSON, API)
Frequently Asked Questions
What analytics does isLucid provide?
isLucid provides real-time call transcription, sentiment analysis per utterance, intent classification, topic detection, resolution tracking, customer satisfaction scoring, trend analysis, and custom KPI dashboards. Every call is analyzed — not just random samples.
Can I build custom reports?
Yes. Our drag-and-drop report builder lets you create custom reports with any combination of metrics, filters, and time ranges. Reports can be scheduled for automatic delivery via email.
How does sentiment analysis work?
Our AI analyzes each utterance in a conversation for positive, negative, or neutral sentiment. This creates a sentiment timeline for each call. Aggregate sentiment scores help track trends across calls, agents, topics, and time periods.
Can I export data to my BI tool?
Yes. isLucid offers API access for integration with Tableau, Power BI, Looker, and other BI platforms. Data can also be exported as CSV or JSON. Webhooks push real-time data to your analytics pipeline.
Is call recording included?
Yes. All calls are recorded and stored with configurable retention periods. Recordings are searchable by transcript content, making it easy to find specific calls. PII can be automatically redacted from recordings and transcripts.