Document Upload (PDF, DOCX, Web)
Ingest content from PDFs, Word documents, text files, HTML pages, and website crawling.
AI Knowledge Base — Train Your Voice Agent in Minutes
Upload documents, FAQs, and websites. isLucid AI learns your business knowledge and uses it to answer customer questions accurately. Update anytime, AI adapts instantly.
Minutes To train AI
How It Works
Step 1: Upload your content
PDF, DOCX, TXT, HTML, or website URLs. AI ingests and indexes your business knowledge.
Step 2: AI processes and indexes
Semantic indexing creates a knowledge graph for accurate, context-aware answers.
Step 3: Answer with confidence
AI answers customer questions using your knowledge base, with confidence scoring per answer.
Step 4: Update and improve
Add new content anytime. AI adapts instantly — no retraining needed.
Benefits
FAQ Ingestion
Import FAQ pairs from CSV, JSON, or your existing help center. AI learns structured Q&A instantly.
Real-Time Updates
Add, edit, or remove knowledge base content at any time. Changes take effect immediately — no retraining.
Accuracy Scoring
Every answer comes with a confidence score. Low-confidence answers are flagged for review or escalation.
Technical Specifications
- PDF, DOCX, TXT, HTML ingestion
- Website crawling and scraping
- FAQ CSV/JSON import
- Vector search with semantic matching
- Confidence scoring per answer
- Source citation in responses
- Version control for knowledge updates
- Multi-language knowledge base support
Frequently Asked Questions
How do I train the AI on my content?
Upload your documents (PDF, DOCX, TXT) or provide website URLs. The AI automatically processes, indexes, and learns from your content. You can also import structured FAQs from CSV or JSON files. The entire process takes minutes.
What document formats are supported?
isLucid supports PDF, DOCX, TXT, HTML, and CSV files. You can also provide website URLs for the AI to crawl and index. Custom format support is available via API.
How accurate are the AI's answers?
Accuracy depends on the quality of your knowledge base content. Each answer includes a confidence score (0-100%). You set the threshold — answers below your threshold trigger escalation to a human agent or a 'let me transfer you' response.
How quickly does the AI learn new content?
Content updates take effect within minutes. Upload a new document or update an FAQ, and the AI immediately incorporates the new information. No retraining, redeployment, or downtime required.
Can the AI cite its sources?
Yes. The AI can reference the source document or FAQ entry for each answer. This is configurable — you can enable or disable source citations based on your use case.