Handle 10x call volume without hiring
AI voice agents that scale your support instantly
Resolve tier-1 calls, triage complex issues, and escalate with full context. Cut costs by 70% while delivering better customer experiences around the clock.
The old way
- Customers wait on hold for 15+ minutes
- Agents burn out on repetitive questions
- Expensive to scale during peak hours
- Inconsistent quality across shifts
- Manual QA reviews miss 90% of calls
The isLucid way
- Zero hold time with instant AI answering
- Agents focus on complex, high-value calls
- Scale instantly without hiring
- Perfect consistency on every call
- 100% call analysis and insights
Inbound Support
Handle incoming calls with AI that resolves issues faster than humans, with perfect consistency.
Resolve 85% of tier-1 calls automatically
Our AI handles FAQs, billing questions, account updates, and common troubleshooting without human intervention.
- Instant call answering with zero hold time
- Real-time sentiment analysis and adaptation
- Seamless warm handoff for complex issues
- Automatic post-call summaries and CRM updates
Route calls to the right agent, every time
Intent detection and urgency scoring ensure calls reach the best-qualified agent when escalation is needed.
- AI-powered intent classification
- Skill-based routing with full context
- Priority queuing for high-value customers
- Multi-language detection and routing
Analyze 100% of calls automatically
Every call is transcribed, analyzed, and scored. Get insights across your entire call volume, not just sampled calls.
- Real-time compliance monitoring
- Sentiment and satisfaction scoring
- Agent coaching recommendations
- Trend analysis and alerting
Outbound Engagement
Proactive AI agents that follow up, retain customers, and drive revenue at scale.
Re-engage dropped calls within minutes
Automatically call back customers who abandoned queues or dropped calls, recovering lost opportunities.
- 40% callback completion rate
- Intelligent timing optimization
- Context-aware conversations
- Seamless handoff to live agents
Save at-risk customers before they churn
Detect churn signals and proactively reach out with targeted offers and solutions.
- Real-time churn risk detection
- Personalized retention offers
- Win-back campaigns for churned customers
- NPS and CSAT collection at scale
What our customers say
isLucid reduced our average handle time by 60% while improving customer satisfaction scores. The ROI was evident within the first month.
Sarah Chen, VP of Operations at GlobalConnect BPO 60% faster resolution
We went from 15-minute hold times to instant answering. Our NPS jumped 40 points and agent turnover dropped significantly.
Marcus Williams, Director of Customer Experience at TechSupport Pro +40 NPS points
The AI handles our tier-1 volume so effectively that our human agents now focus exclusively on complex, high-value interactions.
Jennifer Park, Call Center Manager at ServiceFirst Solutions 85% tier-1 deflection
Frequently asked questions
How does isLucid integrate with our existing call center software?
isLucid integrates seamlessly with major CCaaS platforms including Five9, Genesys, NICE, Twilio, and Amazon Connect. Our API-first approach means we can connect to your existing systems within days, not months.
What happens when the AI can't handle a call?
Our AI recognizes when a call requires human intervention and performs a warm handoff with full context - including the conversation transcript, customer sentiment, and issue summary - so your agents can pick up right where the AI left off.
How long does it take to deploy isLucid in our call center?
Most call centers are live within 2-4 weeks. This includes initial integration, training the AI on your specific use cases, and a controlled rollout to ensure quality before full deployment.
Can isLucid handle calls in multiple languages?
Yes, isLucid supports 30+ languages with native-quality voice synthesis and understanding. We can handle multilingual call centers with automatic language detection and switching.
What's the typical ROI timeline for call centers using isLucid?
Most call centers see positive ROI within 60-90 days. The combination of 70% cost reduction and improved customer satisfaction means the investment pays for itself quickly while improving service quality.