Claims and quotes in minutes, not days
Modern insurance operations powered by AI
Handle first notice of loss, provide instant quotes, and proactively renew policies before they lapse. Customer experience that sets you apart.
The old way
- Claims intake takes 20+ minutes
- Quotes require callback appointments
- Policies lapse due to missed renewals
- Cross-sell feels like a hard sell
- After-hours means voicemail
The isLucid way
- FNOL complete in under 3 minutes
- Instant quotes, bind on the spot
- Zero lapsed policies with proactive renewal
- Natural cross-sell in conversation
- 24/7 policy support and claims
Claims & Quotes
Handle first notice of loss, provide instant quotes, and answer policy questions with compliance-ready responses.
80% faster FNOL processing
AI collects all required information efficiently and empathetically, following your specific claims procedures.
- Complete incident documentation
- Photo and evidence collection guidance
- Adjuster scheduling
- Status updates and next steps
Instant premium quotes
AI asks underwriting questions and provides real-time quotes, often binding coverage on the spot.
- Real-time rating engine integration
- Underwriting question collection
- Competitive comparison
- Immediate policy binding
24/7 policy support
Answer coverage questions, process endorsements, and handle payments around the clock.
- Coverage explanations
- Endorsement processing
- Payment handling
- ID card requests
Renewals & Cross-sell
Proactive outreach that prevents lapses and grows customer value.
40% higher policy renewals
AI calls before expiry dates to secure renewals and address any concerns.
- 30-45 day advance outreach
- Coverage review
- Rate justification
- Loyalty discounts
25% cross-sell conversion
AI identifies coverage gaps and presents relevant products conversationally, not as a hard sell.
- Life event detection
- Coverage gap analysis
- Bundle opportunities
- Natural conversation selling
What our customers say
Claims intake went from 20 minutes to 3 minutes. Customers are actually complimenting us on the claims process now.
Patricia Johnson, VP of Claims at Heritage Insurance Group 85% faster claims
Policy renewals jumped 40% with proactive AI calls. We catch customers 45 days out and address concerns before they shop around.
Mark Stevens, Chief Sales Officer at Midwest Mutual +40% renewals
The cross-sell feels natural. Customers appreciate the coverage recommendations because they're based on their actual situation.
Lisa Chen, Director of Customer Experience at SecureLife Insurance 25% cross-sell rate
Frequently asked questions
Can isLucid handle first notice of loss claims?
Yes, our AI collects all required FNOL information efficiently and empathetically. It asks the right questions, captures incident details, and can even schedule adjusters - all while following your specific claims procedures and compliance requirements.
How does instant quoting work?
isLucid integrates with your rating engine to provide real-time quotes. Our AI asks the necessary underwriting questions, pulls relevant data, and presents accurate premium estimates - often binding coverage on the spot if the customer is ready.
Is the AI compliant with insurance regulations?
Yes, isLucid is designed with insurance compliance in mind. We handle required disclosures, consent collection, and documentation. All conversations are recorded and transcribed for compliance review, and our scripts can be customized per state requirements.
How does proactive renewal calling increase retention?
By calling policyholders 30-45 days before expiry, we catch customers before they start shopping. Our AI can address concerns, explain coverage changes, and even offer loyalty discounts - dramatically reducing lapse rates compared to email-only reminders.
Can the AI cross-sell additional coverage?
Absolutely. Based on the customer's profile and life events, isLucid can suggest relevant additional coverage - like umbrella policies for new homeowners or life insurance for new parents. Our AI presents offers conversationally, not as a hard sell.