Delight shoppers 24/7, from cart to doorstep
AI agents that drive sales and loyalty
Track orders, process returns, recommend products, and recover abandoned carts. Turn every customer call into a loyalty-building moment.
The old way
- Long hold times during peak shopping seasons
- Hiring and training seasonal staff takes months
- Abandoned carts go unrecovered
- Email-only support frustrates customers
- Manual order tracking wastes agent time
The isLucid way
- Instant support even on Black Friday
- Scale instantly without seasonal hiring
- +12% cart recovery with AI outreach
- Voice-first customer engagement
- Real-time order status, zero agent time
Customer Support
Handle order inquiries, returns, and product questions instantly, 24/7 - even during peak shopping seasons.
Real-time order tracking and support
Customers get instant updates on their orders without waiting on hold or searching through emails.
- Live shipment tracking and ETAs
- Delivery issue resolution
- Address changes and rerouting
- Automatic carrier escalation
Instant returns and exchanges
Process returns and exchanges in minutes, not days. AI handles the entire workflow from initiation to refund.
- Automated return label generation
- Exchange recommendations
- Instant refund processing
- Store credit and gift card options
AI-powered product recommendations
Guide customers to the perfect product with personalized recommendations based on their history and preferences.
- Size and fit guidance
- Product comparisons
- Alternative suggestions
- Compatibility checking
Revenue Recovery
Proactive outreach that recovers abandoned carts and drives repeat purchases.
Recover 12% more abandoned carts
AI calls customers who left items behind, answers questions, and completes purchases over the phone.
- Intelligent timing for maximum conversion
- Personalized discount offers
- Product question answering
- Checkout completion over phone
Drive repeat purchases and loyalty
Re-engage lapsed customers with personalized offers and VIP treatment for your best customers.
- VIP customer prioritization
- Personalized promo delivery
- Loyalty program management
- Win-back campaigns
What our customers say
isLucid handled our entire Black Friday call volume without a single customer waiting on hold. Cart recovery alone paid for the service 10x over.
David Kim, Head of E-Commerce at StyleHouse Fashion 10x ROI on cart recovery
Our customer satisfaction scores improved 35% after implementing isLucid. Customers love getting instant help with their orders.
Amanda Torres, Customer Experience Director at HomeGoods Plus +35% CSAT score
The AI product recommendations are surprisingly good. Customers actually prefer talking to the AI for sizing guidance.
Michael Chang, VP of Digital at ActiveWear Co 92% recommendation accuracy
Frequently asked questions
How does isLucid handle peak shopping seasons like Black Friday?
isLucid scales instantly to handle any call volume. Unlike human agents who require months to hire and train, our AI agents can handle 10x your normal call volume with zero additional cost per agent. Many retailers use us specifically as their peak season solution.
Can the AI access our product catalog and inventory data?
Yes, isLucid integrates with major e-commerce platforms including Shopify, Magento, WooCommerce, and custom systems. Our AI has real-time access to product details, pricing, inventory levels, and shipping information.
How does cart recovery calling work?
When a customer abandons their cart, isLucid can proactively call them within minutes to offer assistance. Our AI can answer questions about the products, offer personalized discounts, and even complete the checkout over the phone.
Does isLucid integrate with our loyalty program?
Absolutely. We integrate with major loyalty platforms and can check points balances, apply rewards, and even suggest redemption options during calls. VIP customers can receive personalized treatment based on their tier.
What languages does isLucid support for international retail?
We support 30+ languages with native-quality voices. For international retailers, we can detect the customer's language and respond accordingly, or route to language-specific AI agents.