Resolve network issues without hold times
Technical support that scales infinitely
Troubleshoot connectivity, manage accounts, and proactively renew contracts before customers even think to leave.
The old way
- 45-minute hold times during outages
- IVR menus that frustrate customers
- Tier-1 reps reading from scripts
- Technician visits for simple fixes
- Customers churn before renewal calls
The isLucid way
- Zero hold time, unlimited capacity
- Natural conversation from first second
- AI that actually diagnoses issues
- Remote fixes without truck rolls
- Proactive renewal before shopping starts
Technical Support
Troubleshoot connectivity, manage accounts, and handle billing without any hold time.
Remote network diagnostics
AI connects to your network monitoring to diagnose and often fix issues without a technician visit.
- Real-time outage detection
- Signal strength checking
- Modem and router resets
- Configuration troubleshooting
Self-service account changes
Customers can upgrade plans, add features, and update billing details through natural conversation.
- Plan changes and upgrades
- Feature additions
- Billing date changes
- Payment processing
Technician scheduling when needed
When remote fixes aren't possible, AI schedules technician visits at convenient times.
- Real-time availability check
- Flexible scheduling
- Appointment confirmation
- Pre-visit preparation
Retention & Renewals
Proactive outreach that saves customers before they think about leaving.
35% higher contract renewals
AI calls 30-60 days before expiry with personalized offers based on usage patterns.
- Proactive contract renewal
- Personalized upgrade offers
- Competitor price matching
- Loyalty rewards presentation
Re-engage churned customers
Targeted campaigns to win back customers who left, with offers addressing their original concerns.
- Churn reason tracking
- Personalized win-back offers
- Service improvement messaging
- Easy return process
What our customers say
During our last major outage, isLucid handled 50,000 calls in one night. Every customer got instant status updates instead of waiting on hold.
Richard Chen, SVP of Customer Experience at MetroFiber Networks 50K calls in one night
Truck roll reduction was immediate - down 30% in the first quarter. The AI resolves most issues remotely.
Angela Martinez, Director of Field Operations at ConnectOne Wireless 30% fewer truck rolls
Contract renewals jumped from 65% to 88% with proactive AI outreach. We catch customers before they start shopping competitors.
David Patterson, VP of Retention at National Cable Services 88% renewal rate
Frequently asked questions
Can isLucid actually diagnose network issues?
Yes, our AI integrates with your network monitoring systems to perform real-time diagnostics. It can identify outages, check signal strength, verify modem status, and walk customers through router resets - often resolving issues without a technician visit.
How does isLucid handle the high volume of telecom support calls?
isLucid is built to handle virtually unlimited concurrent calls. During outages when call volume spikes, our AI can provide status updates, estimated restoration times, and even proactively notify affected customers - without any hold time.
Can customers make plan changes through the AI?
Yes, with proper authentication, customers can upgrade or downgrade plans, add features, change billing dates, and more. All changes are processed in real-time through integration with your BSS/OSS systems.
How do proactive renewal calls work?
isLucid monitors contract expiration dates and calls customers 30-60 days before expiry with personalized offers based on their usage patterns. This proactive approach prevents customers from shopping competitors and significantly improves renewal rates.
Does isLucid handle installation scheduling?
Yes, our AI can schedule technician visits by checking availability in your workforce management system. It handles the back-and-forth of finding convenient times, sends confirmations, and can reschedule if needed.