AI Receptionist for Teams Voice
isLucid answers incoming calls to your Teams phone system, handles common requests, and transfers to the right Teams user.
Microsoft Teams + isLucid AI Voice Agents
Add isLucid AI voice agents to your Microsoft Teams phone system. AI handles incoming calls, routes to Teams users based on presence, and sends Teams notifications for important call events.
What You Can Do
Transfer Calls to Teams Users
AI transfers calls directly to Teams users with full conversation context. Supports warm transfer and voicemail fallback.
Presence-Aware Routing
AI checks Teams presence status before transferring. If a user is busy or offline, AI offers alternatives — voicemail, callback, or another team member.
Teams Notifications on Call Events
Get Teams channel notifications for important call events — hot leads, escalations, messages, and missed calls.
How to Set Up
Step 1: Register in Azure AD
Register isLucid as an application in your Azure Active Directory. Required for Teams API access.
Step 2: Configure Direct Routing
Set up Microsoft Teams Direct Routing to connect isLucid's SIP trunk with your Teams phone system.
Step 3: Set Presence Mapping
Configure how AI uses Teams presence status (Available, Busy, Away, Offline) for routing decisions.
Step 4: Enable Notifications
Select which Teams channels receive notifications for call events, messages, and escalations.
Use Cases
AI Reception for Teams Phone System
Replace or supplement your Teams auto-attendant with an AI receptionist that understands natural language and handles complex requests.
After-Hours Handling
When Teams users are offline, isLucid AI handles calls — taking messages, scheduling callbacks, or resolving issues independently.
Meeting Scheduling via Teams Calendar
AI books meetings directly into Teams/Outlook calendars, checking availability and sending Teams meeting invites to all participants.