Evaluate every conversation automatically. Score agent performance, identify coaching opportunities, and track KPIs in real time.
AI agent analytics automatically evaluates every customer conversation — calls, chats, and emails — to score agent performance, benchmark against KPIs, and surface coaching opportunities. Unlike manual QA that reviews only 2-5% of interactions, AI analyzes 100% of conversations in real time.
| Metric | Manual QA | isLucid AI |
|---|---|---|
| Conversations reviewed | 2-5% sample | 100% of conversations |
| Review turnaround | Days to weeks | Real-time scoring |
| Scoring consistency | Varies by reviewer | 100% consistent |
| Coaching insights | Quarterly reviews | Daily recommendations |
| Cost per evaluation | $5-$15 per review | $0.02-$0.05 per review |
AI scores every conversation against your quality criteria — greeting, empathy, resolution, compliance, and custom scorecard items.
Compare agents against team averages, top performers, and historical baselines to identify who's excelling and who needs help.
AI identifies specific coaching opportunities per agent — with conversation examples and recommended focus areas.
Track call quality, resolution rates, handle time, customer sentiment, and custom KPIs in a single real-time dashboard.
Integrate with your phone system, chat platform, or email to stream conversations into isLucid for analysis.
Set your scoring criteria, weights, and benchmarks. Use our templates or build custom rubrics for your specific quality standards.
Every interaction is automatically transcribed, scored, and analyzed. Results appear in your dashboard within minutes.
Review coaching recommendations, track agent progress, and share performance reports with team leads and stakeholders.
$0.02–$0.05 per conversation analyzed. Evaluate 100% of interactions for less than manual QA costs for 5%.
AI agent analytics uses artificial intelligence to automatically evaluate every customer conversation — calls, chats, and emails — for quality, compliance, and performance. Unlike manual QA that samples only 2-5% of interactions, AI analyzes 100% of conversations and provides real-time scoring, coaching insights, and KPI tracking.
You define your quality scorecard with criteria like greeting compliance, empathy, issue resolution, upselling, and custom items. The AI evaluates every conversation against these criteria, assigns scores, and provides detailed breakdowns showing exactly where the agent excelled or needs improvement.
Yes. isLucid supports fully customizable scorecards with weighted criteria. You can create different scorecards for different teams, call types, or campaigns. Templates are available for common use cases like customer support, sales, and collections.
The AI compares each agent's performance against team benchmarks and identifies consistent patterns — like an agent who scores well on greeting but low on resolution. It generates specific coaching recommendations with conversation examples, so managers can provide targeted feedback.
Yes. isLucid works alongside your existing QA workflow. Use AI scoring to pre-screen conversations, flag the ones that need human review, and supplement manual QA with 100% coverage. Most teams transition gradually from manual sampling to AI-first quality management.