Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using isLucid's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Description of Services

isLucid provides AI-powered voice agent services designed to handle inbound and outbound customer communications. Our platform includes voice AI agents, analytics dashboards, and integration capabilities with existing business systems.

3. Account Responsibilities

When you create an account with us, you must:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services

5. Service Level Agreement

isLucid commits to maintaining 99.9% uptime for our core services. Planned maintenance windows will be communicated in advance. Service credits may be available for extended outages as specified in your service agreement.

6. Intellectual Property

The isLucid platform, including all software, algorithms, and content, is protected by intellectual property laws. You retain ownership of your data and content, while granting us a license to process it as needed to provide our services.

7. Limitation of Liability

To the maximum extent permitted by law, isLucid shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

8. Modifications

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through our platform. Continued use after changes constitutes acceptance of the modified terms.

9. Contact

For questions about these Terms of Service, please contact us at [email protected].