Need some help?


Have some questions before starting to use isLucid? Find the answers to the most frequently asked questions below and have no doubts anymore. If you can’t find what you’re looking for, contact us directly, and we will answer everything for you.

How to set-up isLucid and provide permissions?

To have isLucid running and accessing your audio stream for transcription, you need to provide permissions for the isLucid application. 9 out of 10 times, these permissions are provided by your MS Teams (IT) administrator. Please contact the person within your organization administering MS Teams and forward to this person the email you receive after registration for the isLucid application.

Here you can find more detail explanations on how to provide permissions https://islucid.com/one-click-install/.

If you are the one administering and are experiencing any trouble, please contact us at [email protected], and we will reach out to you to help set up everything right.

Does isLucid work only in Microsoft Teams?

isLucid now is accessible only through Microsoft Teams. Nevertheless, users can import Google Meets or Zoom transcripts with a single click for further management. isLucid serves a single place to safely store all meeting transcripts despite the platform where it was held. All transcripts can be managed any time – create tasks, meeting minutes, use Open AI paraphrasing and share with others.

If there will be a need from our customers, we will be working on creating a web-based application that wouldn’t depend on Microsoft Teams.

Can you onboard me and provide training materials?

To get the onboarding / training session, please contact our customer success manager [email protected] or book a demo session here https://calendly.com/gabby-islucid/45min

This onboarding is free of charge. Also you can visit help center for detailed explanations with video material for each functionality https://islucid.com/users-help/.

What languages are supported within isLucid?

isLucid supports most of the world languages and dialects. Here is the list:

English, Chinese, Czech, Danish, German, Dutch, French, Irish, Hindi, Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish.

If you are not a native speaker, you can always select needed dialect to improve transcription quality.

Here are instructions how to change the language https://islucid.com/changing-transcription-language/.  Please keep in mind that first of all you need to hit start meeting assistant to successfully change the language.

How does isLucid integrate with other systems?

We use API connection and designated services for data exchange with other systems providers. It means that on a technical level isLucid application in MS Teams talks to Atlassian, Microsoft, and other Project Management software without us noticing it exchanging information.

For services to trust each other, you prove your identity and give consent for isLucid to create action items (tasks) for you by entering credentials at used PM software. These credentials are entered using the Oauth service from your Project Management provider (understand – created by them). Nowhere in this process do we get access to your passwords. Just a generated unique key – string for a limited amount of time. This key, when isLucid “talks” to Atlassian or Azure DevOps, indicates your consent with limited abilities to create tasks.

For MS Teams isLucid application is a native addon using default methods created by Microsoft for developers. These methods enable adding applications that have already passed a careful quality assurance process coordinated by the MS Apps Approval team.

Will it decide for me what in the transcript is a task?

isLucid provides ML Recommendations during real-time transcriptions. AI engines where trained to recognise sentences that sounds like potential tasks, important details, plans, schedules and etc. You can accept the suggestion and converting to task or meeting memo. Or you can decline the recommendation. ML Recommendations works only in English language.

How is it different from a transcription service?

A simple transcription service captures all that was said and generates a document – a transcript. Some in real-time, others once the conversation is finished.

By using MS Teams with isLucid, you get the next generation functionalities around what to do with transcribed data – where to place it (store tasks), how to enrich it (meta information of participants), how to increase quality (recommendations) together with the best in the market real-time transcription service!

Will isLucid be added to all meetings?

Every time a new meeting is created in the calendar, isLucid has to be added before the meeting or once you have joined it. Here are detailed instructions on how to add isLucid to your meeting https://islucid.com/adding-islucid-to-an-online-meeting/.

If you don’t want to add it each meeting, you can approach us and we will set-up automatically starting transcription. It means that every time you will join any meeting, isLucid will be running the transcription in the background even if the application was not added. If you don’t want to keep the transcription of some of your meetings, you can easily delete those in the Meetings History.

Can I use isLucid for phone calls?

Yes! If you a have a MS Teams plan that supports phone calls, you can run isLucid to transcribe the conversation. You need to make calls from MS Teams to the cell phone. Here is the instruction how to run isLucid during a phone call https://islucid.com/how-to-access-the-islucid-application-in-11-or-group-call/

Who has access to my data?

Only you and your team. The process is fully automated; data is stored only in your environment or within services purchased by you. Audio recordings are never stored, the security of transcription data (on a transcription process) is ensured by Microsoft Azure SLA.

Users on SaaS plans get their data stored at a dedicated encrypted and isolated database for each user. Data isolation prevents accidental exposure of information, while best cybersecurity practices together with constant audits, prevent unauthorized access.

Users purchasing isLucid Deployable get all isLucid (except the licenses management) deployed to their tenant. With all previous security precautions and an extra layer of information security brought by Microsoft Azure cloud.

Where my data is stored?

Currently, SaaS services are stored with the US location, and soon clients will be able to select a preferred region. We can cover multiple locations; please inform us of your needs via the contact form.

isLucid Deploayble will be deployed on your preferred region(-s) to comply with regulations. During the deployment process, you will be able to select the preferred location.

Is my audio stored?

No, we use a real-time media stream for instant transcription. Data is transferred over a secured TLS channel and, once it is transcribed – is not stored anywhere.

Can I stop transcription?

Yes, on super sensitive content, you can pause the transcription service. It will prevent your audio from being sent.

Will I get invoice?

Yes, we are issuing invoices. The US and other non-EU companies will get invoices for the sum they see on the pricing page. Invoices are sent after the service purchase every month.

If you are an EU entity, the services provided by Lucid Agreements for isLucid will be a VAT subject. Based on VAT Directive (Articles 217-240), the VAT will be reverse charged. Simply, you will need to declare and cover VAT based on your local VAT rate at the end of the month. Please contact us for more information.

Do you accept other payment methods?

We aim to be as flexible as we can so our contribution to the stress-free world would be bigger. If you have procurement procedures, need to cover invoices by a bank transfer – just let us know by writing an email.

isLucid is not starting. What to do?

There could be several reasons why isLucid shows you error once you hit start.

  1. You don’t have permissions. Your Teams (IT) administrator needs to provide the permission that are required from the Microsoft side. Please contact the person within your organisation administering MS Teams and forward to this person the email you receive after registration for the isLucid application. Here you can also find more detail explanations on how to provide permissions https://islucid.com/one-click-install/.
  2. You are trying to start transcription in 1×1 meeting (calling directly from the chat). isLucid application cannot be added and started in this type of calls. But you can access transcription in the app. Here are quick instructions https://islucid.com/how-to-access-the-islucid-application-in-11-or-group-call/.
  3. Sometimes there can be things from Microsoft Teams side that we cannot control. if they are launching some updates it can cause disturbances. Do not hesitate to contact your customer success manager with any questions about the issues.
  4. You might be missing some configurations. Please contact [email protected] for further help.
  5. A quick solution to try out that might help to solve the issues – leave the meeting and rejoin again and try to start isLucid. Another option – log out and log back in again to your Microsoft Teams.

Still something is not clear? Ask!

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