AI software for Sales and Customer Success teams.
isLucid is AI-powered software that organizes call information and insights while assisting your agent to close sales faster and resolve support issues more efficiently in real-time.
Modular Enterprise-ready platform to:
1
Analize your call recordings
Each customer interaction matters
If you already record calls isLucid will make data in these calls count. AI will extract such information like sentiment on the offering, churn signals, topics discussed, customer reaction to suggested resolution and many more.
isLucid will seamlessly integrate both to read your call recordings and to send AI insights to your already existing data lake, analytics system or other source you may have.
2
Assist your agents in real-time
Instantly capture and organize key details from customer calls
A browser widget works together with your CRM or Ticketing system. No extra window, the same calling solution you already use. Single AI software integrates high-accuracy real-time transcription into typical sales and customer success calls together with the products suit you already have.
AI Co-Pilot for Conversations
Get real-time suggestions on what to ask next to speed up call resolutions or close sales deals. Spot opportunities for upsells while your customer is still on the line.
Your agents stay in control while isLucid automates manual tasks from search to form filling increasing the queries that your agents can handle by 54%.
3
AI Voice bots for simple interactions
Fully autonomous voice bots
There are customer interactions which can be fully handled by AI. A credit card cancelation scenario? Customers need to authenticate proving their identities? A question when parcel will be delivered? Post call quality evaluation?
For scenarios requiring not as many human touch isLucid provides autonomous AI voice bots. Pay for only the time a real-interaction happening. Offload work for non-revenue-generating operations and save 2-3x the amount you typically pay for a human.
Enterprise software and vendors behind can be both professional and fun to work with. We are such an example. Enterprise customers love AI software driven help to:
- understand what is happening in calls with transcription, after call summarization and topic detection, categorization;
- reduce workload by 54% of CS agents with robust search;
- increase upsells to 30% from inbound calls with AI driven product recommendations, agenda management and next question to ask hints;
- ensure data security and integrity with on prem-deployment-ready secure platform;
- discover up to 90% more actionable data within the CRM’s after the calls;
- accelerate new employee onboarding time by up to 50%.
Users are more effective with common tasks like update CRM, log opportunities, provide answers to complex questions, compare solutions, recommend products for upsells/cros-sells that derives from natural language.
isLucid can run in your infrastructure
Afraid of using AI with private clients’ data? You are in control!
So where is the bot? With repeating types of calls in a couple of iterations we will build your low-resources bot that will handle customer calls. With your needed languages, with the least cost, with the highest security. No extra application to open, just real AI assistance to your staff making them more productive!
Proprietary AI models with enterprise level security.
Connects with your existing data and enriches it.
100+ IT pros behind. Applicable AI that simply works.
Anonymous
Aurika
Scott
Trusted by organizations in Pharmaceutical, MedTech, Recruitment, Technologies,
Logistics and other sectors from Australia to Europe and North America.
Ready to get productive?
isLucid’s unique expertise, technology, and consulting means we know what it takes to improve your team’s productivity
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