Conversation Insights

Know why customers call. Fix it before it costs you.

Every call, email and recording is analysed seconds after it ends. See the reasons, the mood and the answers to your own questions. Accuracy is checked, so you can act on the numbers.

Try it FREE

  • Accuracy checked by a second AI

How it works

From conversations to decisions

  1. Connect your channels

    Phone system, inbox or uploaded recordings. New conversations flow in by themselves.

  2. Ask what matters to you

    Churn risk, complaints, sales signals. Set your questions in plain words.

    Topic tree in isLucid: your own questions and topics for the analysis
  3. One clear record per conversation

    Summary, reason, mood and your answers, side by side.

    One conversation record in isLucid: summary, reason, mood and answers next to the thread
  4. See trends at a glance

    Spot rising issues across thousands of conversations on one dashboard.

  5. Trust the numbers

    A second AI double-checks each analysis and reports how accurate it is.

    Accuracy check in isLucid: a second AI scores each analysis for correctness

Fits your stack

All your channels in. Insights where you work.

  • All your channels

    Calls, emails and recordings, analysed in one place.

    Connected sources in isLucid: phone systems, inboxes and uploads
  • No black box

    See and adjust every step of the analysis.

    Analysis flow in isLucid: each step of the analysis shown as a graph
  • Insights where you work

    Results go to your CRM, data warehouse or any system, automatically.

    Result destinations in isLucid: CRM, data warehouse and other systems

Questions buyers ask

Before you decide

Do we need data analysts?

No. You write questions in plain words, and the dashboard is ready from the first conversation.

How accurate is it?

A second AI checks the analysis and reports accuracy, so you know where to trust it.

Which phone systems work?

Cloud phone systems and SIP trunks. Our engineers help connect yours.

Is our data safe?

ISO 27001 certified, with SOC 2 in progress.

Pricing

Up to 35,000 analysis minutes a month on Starter.

Share one pool between calls and analysis, as you need.

See plans