Our Commitment to Security
At isLucid, security is not just a topic – it is the foundational component for everything we do. We operate with the highest standards to protect your data, maintain compliance, and ensure that our solutions integrate seamlessly into your infrastructure without compromising security. Our platform is built to be flexible, scalable, and secure, ensuring complete control over your data.
We understand that trust is non–negotiable when it comes to handling business–critical and sensitive information. That’s why we follow strict security protocols, ensuring that all our AI–powered solutions meet the highest industry standards.
How We Protect Your Data
Compliance & Certifications
- ISO 27001 Certified – Our platform follows internationally recognized best practices for information security management.
- GDPR Compliance – We meet and exceed GDPR requirements, ensuring complete control and security over personal data.
- NIS2 Compliance – We adhere to the latest EU cybersecurity directive, implementing strong risk management, incident reporting, and governance measures to protect digital infrastructure.
- HIPAA Compliance – We follow strict U.S. healthcare data protection laws, safeguarding Protected Health Information (PHI) through advanced security controls, encryption, and breach notification protocols.
Data Privacy & Storage
- Zero Data Retention – isLucid does not store or retain customer-related information by default. However, if agreed and confirmed with the customer, data can be securely stored in our encrypted environment, within a totally isolated network, ensuring maximum security and compliance.
- Configurable Data Retention – Our solution includes a 7-day storage buffer, configurable to meet your organization’s security policies.
- Your data remains within your infrastructure, providing full control and visibility over all processing activities. Data does not leave your company network, ensuring maximum security and compliance with internal policies.
Access Control & Monitoring
- Strict Access Policies – Only authorized personnel can access system configurations, and access can be restricted to your own IT team if preferred.
- Audit & Logging Capabilities – System activity is logged and monitored to meet compliance and security auditing needs.
- No Unauthorized Access – isLucid employees do not access or review your data unless explicitly requested for deployment or troubleshooting.
AI Security & Data Handling
- AI Runs on Your Infrastructure – Our AI models can run 100% offline within your environment, ensuring no external data transmission.
- No AI Training on Your Data – Your conversations and data are never used for model training. Your data remains exclusively yours.
- Data Masking & Anonymization – Advanced data masking capabilities remove or anonymize non-essential personal data for added security.
Deployment Flexibility & Isolation
- Cloud, On-Prem, or On-Device – isLucid adapts to your security model, ensuring deployment flexibility.
- Fully Isolated On-Prem Solutions – When deployed on-premises, isLucid operates within your private network, ensuring complete isolation.
- Enterprise-Grade Encryption – All data in transit and at rest is encrypted using industry-standard protocols.
Customizable Security for Your Organization
At isLucid, we believe security should be transparent and in your hands. We provide:
- Full Data Ownership – Your organization maintains complete control over data processing and storage settings.
- Custom Security Policies – Adapt isLucid’s security settings to align with your organization’s compliance and IT policies.
- Scalability Without Compromising Security – Whether deployed in a single location or across a global enterprise, security remains at the core of our architecture.
Frequently Asked Questions
- isLucid does not store or retain any client-related information. All data is processed within your infrastructure.
- Our solution provides a 7-day storage buffer (backup) within your environment, which can be configured based on your needs.
- By default, no isLucid employees have access to your call recordings.
- For optimal service, we recommend assigning a dedicated isLucid specialist for installation, updates, and maintenance.
- If you prefer full internal control, your team can manage all access, but this may affect service-level agreements (SLA).
No. AI-generated documents and outputs remain within your infrastructure and are not accessible by isLucid.
No. AI processing occurs only within your environment and does not use your data for further training or external purposes.
- If personal data is mentioned in a conversation, it may appear in the analytics.
- We are continuously enhancing our data masking technology to remove non-essential information or replace it with anonymized placeholders.
- If your organization needs to extract specific data (e.g., for CRM updates, automated emails, or database records), this can be configured within your project scope. Otherwise, no additional use of data occurs.
- isLucid operates entirely within your infrastructure, giving you complete visibility and control.
- No data is transmitted outside your environment unless explicitly required for integration.
- You can monitor, restrict, or block any actions based on your internal security policies.
Secure & Scalable by Design
Our security-first approach enables businesses to leverage cutting-edge AI solutions without compromising on data privacy, compliance, or operational security. Whether in the cloud, on-prem, or on-device, isLucid empowers your team with the most secure, scalable, and flexible AI solutions available today.
Want to learn more? Contact us to discuss how we can tailor isLucid to meet your security needs.
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