isLucid
Call Any Time +370 657 66046
Get a Demo
  • Mon - Sat 01 AM - 4 PM EST
Call Any Time +370 657 66046
Get a Demo

360 review of your Customers and Employees Insights Every customer conversation is a goldmine for your CX managers, marketing, sales, retention, fraud prevention and many other teams. In fast-pased market of todays you choose which insights on customer behavior or opportunities create the competitive edge for your business.
View Your Gains
isLucid AI Call & Chat
icon Our Customer Benefit

Elevate Your Efficiency

AI-driven integration and signals extraction enables you to analize all your customer interactions in chat, emails, calls and more on a scale. Get a 360 view on your customers and your workforce. No matter if you employ humans, chat bots, voice bots or unicorns.

 

There are no volumes too big for isLucid. Hire AI driven automation instead of putting more workload on your staff.

Win back clients

Increase your customer retention by more than 15% with insights signaling churn potential.

Up to 91% reporting accuracy

Robust signal extraction with multiple models ensures high accuracy on a scale. Save up to 53% of post-conversation analysis time.

Save time: Automated Insights

Save an average of 15 seconds and up to 5mins for each interaction your employees had.

CX Operational Efficiency boost

Boost operational efficiency by 68%. Trigger automated workflows like email, highly targeted recalls and more.
icon How it works

AI intuitively integrates with your processes

Fast and secure integration between the customer facing people + software and your internal data sources.

  1. Chat or Email API, Audio Stream or File level integration with call (real-time) recordings.
  2. Our deployed on your infrastructure or SaaS-like solution with inbuilt AI models to extract signals from your communication.
  3. Your selection of signals that are important to you as actionable insights.
  4. Our API "talks" to your internal APIs to send needed information and trigger your workflows, record data in CRM and much more.
image
image
image
image
Connect to Calls / Chats

Your existing tools for communication - isLucid advanced connectors.

image
Tailored models analyses info

Your business needs for signals - isLucid pre-built models and multilingual extractors.

image
Signal based actions happen

Signals via API - Your already existing systems like CRMs, Email automation receives triggers & info.

Value isLucid AI paired with your workflow creates

isLucid Conversation Insights will ensure that none of those signals are missed from your conversations. 

You might already capture interactions. isLucid integrates with your communication tools to analyze calls, emails, chats, and chatbot exchanges - whether from recorded data or in real time.

Revenue Growth

Identify trends and patterns that help you proactively address customer needs and adjust service or marketing strategies accordingly.

Unlock the Power of Churn Signals

Know what your clients like, dislike and understand the reasons behind customer decisions to leave.

Get Reports on Conversation Quality

Identify key training topics and areas for performance improvement for your agents, while highlighting successful cases to provide learning opportunities.

Address Common Patterns

Identify common issues and understand the underlying reasons behind frequent customer interactions.

Our Solutions

Let’s Talk

Connect with us to receive comprehensive answers needed.

Contact

Some of the features:

01

Self-training AI models

Novel automated feedback collection enables constant models training so the accuracy would move only forward.
01

Insights specific for you

Tailor the signals to suit your specific business needs. Hundreds of templates vetted against your actual needs and business drivers.
01

Multilingual Transcription

Get signals from your sales & support conversations - a data kept well hidden behind the bias human-made summaries.
01

Seamless Integration 

Bridge chats, calls and emails with insights in your existing data lake, analytics system, or any other platform you use. With ease.
icon Contact

Interacting with customers in Chats, Calls and Emails?

There are many signals you can benefit from. Let's talk to find the right combination of signals you will benefit the most from.

Vilnius

Žirmūnų str. 66, Vilnius, Lithuania

Call us

+370 657 66046

Contact Sales

[email protected]

Opening Hour

Mon - Fri: 09am - 07pm

Get in Touch

Fill in the form and one of our sales representatives will get in touch shortly.