isLucid
Call Any Time +370 657 66046
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Call Any Time +370 657 66046
Get a Demo
icon Our Customer Benefit

Elevate Your Team Efficiency

No matter if it is a customer call, chat or email - your agent gets a super power of having a senior employee advising all the time. Contextual recommendations, help for tedious tasks in the same browser window as your standard CRM or Contact Center software

 

There are no volumes too big for isLucid. Hire AI driven automation instead of putting more workload and training on your staff.

Upsell up to 30% more

Either it's inbound inquiry for help or outbound conversation - our models will suggest a relevant product, addon or service to your agent.

Faster new hires onboarding

Accelerate new employee onbording time by up to 50%. Reduced need to memorize answers, when AI assistance is here to help and bring answers just a fingertip away.

Reduce workload up to 54%

With customer support get tailored questions, contextual answers, automation of data entering into your CRM with AI automation. Reduce time both during the support chat and post chat data entering

Unlock new levels of insights

There is always a new inquiry to take. New lead to chase. Our AI models will extract 360 view of conversation while agent can focus on the next chat.
icon How it works

AI intuitively integrates with your processes

Fast and secure integration between the customer facing people + software and your internal data sources.

  1. Chat or Email API, Audio Stream or File level integration with call (real-time) recordings, your data sources and human workflows.
  2. Agent opens their standard sales tool like CRM or customer support platform in the Browser. isLucid quickly integrates as a browser widget (same screen!)
  3. Chat, call, email conversation happens, isLucid from it's powerful AI models provides recommendations and information capturing in real time.
  4. Your employees are in control. Based on their action we automatically uptrain our models.
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Connect to Calls / Chats

Your existing tools for communication - isLucid advanced connectors.

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Tailored models analyses info

Your business needs for signals - isLucid pre-built models and multilingual extractors.

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Signal based actions happen

isLucid signals via API /browser - Your employees receive answers, recommendations & AI tips.

Real-time AI assistant to human

isLucid uses AI, transcription (locally or in the cloud), Natural Language Understanding, powerful contextual search engine and years of agentic systems building knowhow to serve your employees in seconds. 

Once interaction ended - access call summaries in your internal databases, customized with the key topics and themes that matter for your business.

Value it Brings

Minimize Search Time in CX

Empower your agents to handle more customer interactions (calls, chats, emails...) by delivering the right information instantly, reducing search time and improving call efficiency. This leads to faster resolutions and better service for your customers.

Identify Upsells and Cross-sells

Receive tailored recommendations on which products from your company’s suite can be offered at strategic moments during customer interactions, maximizing sales opportunities

Get Actionable Data

Analyze valuable insights, trends, and bottlenecks from customer interactions to streamline processes and reduce inefficiencies.

Data Backed Answers

Get accurate responses for your clients aligned with company policy.

Our Solutions

Let’s Talk

Connect with us to receive comprehensive answers needed.

Contact

Some of the features:

01

Real-time Multilingual Transcription

High-accuracy and multilingual audio-to-text conversion.
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No Extra Window

Seamless integration in the same browser window as your people are used to work in today.
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Automatic Data Entry

Find all relevant information from calls in your CRM , support or ticketing solution.
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Instant Integration

Use isLucid with the product suit you already have.
Contact

Interacting with customers in Chats, Calls and Emails?

There are many ways you can benefit from empowering your employees during the customer interaction. Let's talk to find the right combination of signals you will benefit the most from.

Vilnius

Žirmūnų str. 66, Vilnius, Lithuania

Call us

+370 657 66046

Contact Sales

[email protected]

Opening Hour

Mon - Fri: 09am - 07pm

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